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Mumbai

    Manager of Customer Customer Service Manager - Mumbai, India - Syncup

    Syncup
    Default job background
    Description
    1. Synthesize feedback across the variouscustomer channels and provide weeklyupdatesto functional and category heads2. Overseethe Personal shopper program3. Design andmanage the Membership program and associated members withintheprogram4. Monitorall customer queries response time closure andescalations5. Tabulate the reviews postpurchase6. Implement winbackprogramsExperienced in navigating ambiguityand change with an entrepreneurial mindset.
    Track record of customercentricdecisionmaking.

    More than twocustomermanagement roles previously such as voice ofcustomerexperience design customer carecustomer intelligence customer loyaltyPreference for candidates who have worked in both online andoffline space.

    candidates preferred fromEcommerce/ Apparel/Retail Industry Havinggood experience in customer support
    voice ofcustomer,customer feedback analysis,apparel industryknowledge,query monitoring,experience design,customer-centricdecision-making,entrepreneurial mindset,customer care,customerloyalty,ecommerce,customer service,customerintelligence,operational activities,program management,feedbacksynthesis,ecommerce industry knowledge,intelligence,retail industryknowledge,win-back programs implementation,customer servicemanagement,membership management,online and offlineexperience,customer,customer support experience,ambiguitynavigation,apparel


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