Service Officer - Kolkata, India - Matrimony

Matrimony

Verified Company

Kolkata, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

TelemarketingEast Zone
Required Experience
Years

Posted On
12 May 2023

Basic Section- New Job TitleNo.

Of Openings- 3- BAND- Band 1- Grade- Level 1- Designation- Service Officer- Campus/Non CampusEmployment TypeRequisition Type- Replacement- Employee Category- 0- TAT- 15- Closing Date- 26 May 2023- Organisational- Company- Matrimony.

Com- Business Unit- MM-Bharat Matrimony- Department- Telemarketing- Sub Department- Telemarketing- Country- India- Region- East Zone- State- West Bengal- City- Kolkata- Working Location- Sector-V Saltlake- IndustryFunctional AreaRoleSkillsSkill

CUSTOMER ORIENTATION

TELE CALLING

SALES
Minimum Qualification

GRADUATION

Job DescriptionExperience
Min 6 Months to 1Year outbound telecalling

Perks and Benefits:
On time salary every month of 30th
Attendance incentive & sales incentive.
PF, ESIC & mediclaim facilities.
Every year salary increment & promotion.
Leaves benefits.
Learning & development continuous training facilities.

Role Overview:

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances.

The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities

Responsible for making outbound calls and regular follow up on leads assigned.

Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
Explaining the product features in detail and how to use the packages.
Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
Address all the issues / grievances of customers and provide the right customer experience.
Capture the insights from customer interactions and share it with the internal team.
Strictly adhere to the process requirements

Skill and Competencies required:
Functional

Business Knowledge Process Knowledge
Product Knowledge
Customer Orientation
Language skills English / Regional language
Telemarketing / Selling Skills
Basic computer skills MS Excel, Word

Behavioral

Values Integrity / Honesty / Respect
Communication Oral & Written skills / Listening
Executive Presence
Business / Telephone Etiquette
Influencing Skills
Empathy
Self-driven / Initiative
Ability to manage stress
Willingness to learn