Digital Customer Support Executive - Chennai, Tamil Nadu, India - Sulekha New Media Pvt Ltd

Sulekha New Media Pvt Ltd

Verified Company

Chennai, Tamil Nadu, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Pro-Manage:

Pro-Manage is a pioneering tech
- and AI-based Marketing-as-a

Service platform developed to serve multi location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients:

DHL, Apollo Pharmacy, Naturals, Caratlane, Lighthouse Learning, Eurokids, GoColors, Shriram Finance, Muthoot Finance, Sterling Resorts, City Union Bank, FedFina, CADD Center.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies.

The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India's largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations:

We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes.

He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage.

Responsibilities:

Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on.
Onboarding clients by confirming documents and claiming google listings and maintaining client database.
Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings
Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value.

Key Skills:

Effective Task Execution:

Demonstrate the ability to precisely follow and execute given instructions to ensure accurate and efficient task completion.
Multitask effectively to manage multiple tasks and priorities simultaneously, maintaining a high level of attention to detail and quality.

Data Management Proficiency:

Showcase expertise in maintaining and managing data, including updates, organization, and analysis, using tools like Excel or Google Sheets. o Ensure data accuracy, consistency, and integrity through meticulous recordkeeping and regular verification processes.

Communication and Collaboration:

Proficiently navigate and engage in communication using Microsoft Teams or similar collaboration platforms, ensuring seamless information sharing and collaboration with team members.
Contribute to a positive team environment by actively participating in discussions and staying responsive to inquiries and updates.

Time Management and Task Completion:

Exhibit the capability to complete tasks within specified timelines (Turnaround Time
TAT), showing a strong sense of accountability and commitment to meeting deadlines.
Efficiently prioritize tasks based on urgency and importance to ensure timely completion of assignments

Education, Professional and Personal Attributes

Any graduation is preferred.
Good knowledge of English, Hindi and 1 regional language is a MUST to help with category expertise
Good analytical knowledge including working knowledge of all Microsoft tools and good in Google.
A resource who can be trained in Digital marketing or with a basic digital marketing skills
Should possess an innate love of data and ability to see new patterns that impact business
Positive, initiative driven and passionate about digital marketingResult oriented, entrepreneurial and selfmotivated
Ambitious and flexible

Other aspects