Intern Iii - Pune, India - Seagate Technology

Seagate Technology

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About our group:

The mission of the End User Services organization, which includes this desktop support position, is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization.

To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT.

About the role - you will:

Leverage your creativity in solving complex hardware and software issues related to an end user's computer
Learn how to quickly adapt to situations faced by the end user in a fastpaced environment
Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment
Obtain a general understanding of the Active Directory environment
Learn how to follow processes and procedures to ensure that the highest quality of work is delivered to the enduser with mínimal disruptions
Build experience with maintaining password security, data integrity, and file system security for the laptop/desktop environment utilizing Bit locker
Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now
Gain experience with Microsoft's System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM)

About you:

You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions
You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems
You have a general understanding of computer hardware and software troubleshooting and issue resolution
You have experience using critical thinking skills to identify and resolve technical issues
You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems

Your experience includes:

Pursuing a Diploma/ Bachelor's or technical degree in Computer Science, Information Systems, Software engineering or a related degree program
A general understanding of computer hardware and software troubleshooting and issue resolution
Handson experience in Information Technology solutions and services

Location:

Pune, India

Our sites in Pune is dynamic, both in our cutting-edge, innovative work, as well as our vibrant on-site food, and athletic and personal development opportunities for our 400+ employees.

You can enjoy breakfast, lunch, or dinner from one of four cafeterias in the park.

Take a break from your workday and participate in one of our many walkathons or compete against your colleagues in carrom, chess and table tennis.

Learn about a technical topic outside your area of expertise at one of our monthly Technical Speaker Series, or attend one of the frequent on-site cultural festivals, celebrations, and community volunteer opportunities.

Location:

Pune, India

Travel:
None