Customer Support Representative - Ahmedabad, Gujarat, India - SetuBridge Technolabs

SetuBridge Technolabs
SetuBridge Technolabs
Verified Company
Ahmedabad, Gujarat, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
SetuBridge Technolabs is a customer-focused ecommerce company dedicated to delivering exceptional service.

We are currently seeking a friendly and efficient Customer Support Representative to join our team and assist our valued customers.


Responsibilities**:


  • Address customer inquiries, concerns, and productrelated questions effectively.
  • Troubleshoot and resolve customer issues, escalating when necessary.
  • Educate customers on product features and ensure a positive experience.
  • Collaborate with crossfunctional teams to relay customer feedback and contribute to continuous improvement.
  • Maintain accurate and detailed records of customer interactions.

Qualifications:


  • High school diploma; additional education is a plus.

Skills:


  • Excellent communication skills, both written and verbal.
  • Ability to empathize with customers and address their needs with patience.
  • Strong problemsolving skills and attention to detail.
  • Familiarity with CRM software and ticketing systems is a plus.
  • Ability to work in a fastpaced environment and handle high call volumes.
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