Process Executive - Gurgaon, India - Recruit Skills

Recruit Skills
Recruit Skills
Verified Company
Gurgaon, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
**Position
- **Process Executive Voice
- **Division
- **International Voice Process
-
Band 1
-
Salary Bracket Upto 4 LPA
-
Position count 20
-
Location- Gurugram, India
-
Reporting **Structure
- **Manager
- **Interview Process
- **F2F/Telephonic


Key Responsibility Area:


The
fundamental
duties
& tasks
the
define
the
job
are:

  • Responsible for inbound & outbound calls with end customers to resolve customer queries.
  • Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.
  • Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.

Eligibility Criteria:


  • Education Graduate
  • Strong verbal & written Communication Skills.
  • Flexible to work in 24*7 shift timings.
-
Minimum 6-Months experience in US or UK customer care support
:


  • Graduate with excellent verbal English communication skills.
  • Comfortable with working in a
    24/7 environment.
  • Fully vaccinated.

Essential duties and responsibilities:


  • Comply with data integrity and security policies
  • Follow required procedure & guidelines
  • Strong verbal & written communication skills along with active listening
  • Good Analytical skills
  • Quick Learning Ability
  • Ability to multitask, set priorities & manage time effectively
  • Attention to detail

Benefits & Perks:


  • Competitive Salary
  • Medical insurance
  • Two weekly offs 5 days working and 2 Week Offs
  • Hasslefree transit to work Cab facility available for pick & drop

Salary:

₹100, ₹400,000.00 per year


Benefits:


  • Health insurance

Schedule:

  • Monday to Friday
  • Night shift
  • Rotational shift
  • UK shift
  • US shift

Application Question(s):

  • Are you comfortable with Night shift?
  • Are you fully vaccinated ?

Education:


  • Bachelor's (preferred)

Experience:

International Voice Process: 1 year (required)

  • UK Process: 1 year (preferred)
  • US Process: 1 year (preferred)

Language:


  • English (required)

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