Service Advisor - Goa, India - Samyojak Consultancy Services
Description
Job Overview:
You will be responsible for service operations to the Clients by inspecting and advising about the repairs of the vehicles.
Responsibilities:
- Listen to customers' account of issues and symptoms to better understand what the problem is
- Perform inspections to narrow down what the cause of the problem may be
- Verify warranty, insurance or contract coverage for service
- Calculate and provide customer with an estimate of these expenses for resolving the problem
- Explain process to clients so they understand what to expect and when their automotive will be repaired
- Record information gathered from each visit in appropriate database
- Draft order for repair with all information that has been gathered outlined clearly
- Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for clients.
- Maintain and update the record of vehicles being attended and serviced.
Requirements:
- Polytechnic diploma or Industrial training institute certification in automobile.
- 2 years of experience working as an Auto Mechanic or a similar role is preferred.
- Strong understanding of mechanical and electronic components of vehicles.
- Excellent customer service abilities.
- Outstanding presentation skills.
- Customeroriented individual and an outstanding problemsolver.
- A keen eye on details.
- Ability to work in teams.
- Ability to manage and handle multiple tasks.
- Hardworking individual.
- Strong work ethics.
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