Customer Service Representative - Indore, India - Himalayan Organics

Himalayan Organics
Himalayan Organics
Verified Company
Indore, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Manage large amounts of incoming phone calls

  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

Job Types:
Full-time, Regular / Permanent


Salary:
₹12, ₹20,000.00 per month


Schedule:

  • Day shift

Education:


  • Bachelor's (required)

Experience:


  • Customer service: 1 year (required)

Language:


  • English (required)
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