Communication & Softskills Trainer - Nagpur, India - Actics Technologies Pvt. Ltd.

Actics Technologies Pvt. Ltd.

Verified Company

Nagpur, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Job Description:
- **
Role & Responsibilities:

New Hire Communication Training(Class room training)
Feedback & coaching agents on communication and spoken english
Audits transaction for agents on the floor on a prescribed sheet defined by the client or TT
Give documented feedback as per the gaps identified in the audit
Attend weekly calibration calls with the client/internal to be attended as per calibration rost
Conduct training sessions as per requirement under specified timelines
Complete his/her certification process
Performance Assessment of trainees during tests
Database management, daily reports, and analysis

Key Responsibilities:

Voice audits & feedback
Voice audit process documentation as per business requirements
New hire training for new Engineers, Documemntation should be available on attendance and assessment scores
Refresher training for every engineer
Work with service desk competency tower and implement best pratices

- work with delivery team and identify voice training needs

Training scheduling as years per business requirements, training plan review and approval
Continuous improvement in voice competency at account level
Define/ revise weekly and daily report formats as per business requirements
Publish daily, weekly, monthly & quartely reports

Experience Requirements 4-9 years of total experience

At least 4 years experience as voice coach
Good knowledge of grammar and pronunication
Must have a good understanding of functionall of functional grammar and MTI
Should be acquainted with the communication naunces of the local audience possible kinds of errors that one would expect in the location
Feedback and coaching skills
Good rapport building skills, extremely methodical and organized
Applicant should be proficient with MS office(word, Ecel, Power point)
Excellent commandover spoken and written english
Should be able to handle grammar, soft skills, Accent Neeutralization, C/service & business english
Must have a zeal and passion for training & excellent interpersonal skills
Exposure in an international corporate environment is a must

- ability to perform in adverse situations

Should be well versed in handling computers esp. word, excel and power point

Qualification - Any Graduate

Salary - 25k to 30k

Experience - 3 to 4 years

Location - Mihan, Nagpur, Maharashtra

Contact No

Pay:
₹25, ₹30,000.00 per month

Schedule: