Executive - Customer Experience - Pune, India - Mahindra & Mahindra Ltd.

Mahindra & Mahindra Ltd.

Verified Company

Pune, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Executive - Customer Experience

Date:29 Aug 2023

Location:
Pune

Company:
Mahindra Lifespace Developers Ltd.

Job Purpose

Ensuring customer delight through the services rendered. Building and maintaining profitable relationships with the customer. Resolving customer complaints quickly and efficiently.
Principal Accountabilities
2. Address queries about Agreement Registration and procedure.
3. Follow up on stamp duty and registration payments.
4. Coordinate with registration consultant for agreement registration.
5. Update SDR dates on SFDC.
6. Handle retention, assist with stamp duty payment.
7. Make outbound calls, build relationships with customers.
8. Provide NOC/ROC, Demand Letter, Payment Receipt to Bankers/Customers.
9. Manage customer disputes, update SFDC.
10. Assist customers with project visits and updates.
11. Coordinate with Office Assistance for agreements/payment pickups.
12. Update Collection and Possession dates.
14. Handle documentation and support postsales.
15. Coordinate interdepartmentally on various matters.
16. Review and update comments on SFDC.
17. Follow up on flat readiness and possession scheduling.
18. Prepare possession documents, obtain customer completion.
19. Coordinate flat customization per policy.
20. Organize activities/events for existing customers.
21. Send precancellation and cancellation letters on time.
22. Handle customer concerns/disputes until possession.
Performance Measure of Success
Individual Accountability

Adherence to the TAT for completing the welcome calls.

Registration completion within the due date
SR closures within the TAT
Regular followups for Payment Collections and ensure payments are received within due date.

Shared

Accountability