Executive - Customer Support - Mumbai, Maharashtra, India - Ketto

Ketto

Verified Company

Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

Handle Inbound Calls:
Respond to customer inquiries, troubleshoot issues, and provide information in a professional and friendly manner.

Problem Resolution:
Effectively address and resolve customer concerns, escalating issues when necessary to ensure a swift resolution.

Product Knowledge:
Develop a deep understanding of our products and services to assist customers with queries and provide accurate information.

Quality Assurance:
Ensure that all interactions meet or exceed quality standards and adhere to company policies and procedures.

Documentation:
Maintain accurate and detailed records of customer interactions and transactions.

Continuous Improvement:
Actively participate in training sessions and seek opportunities for self-improvement to enhance overall performance.

Team Collaboration:

Collaborate with team members and other departments to share insights, and best practices, and contribute to a positive working environment.

Customer Satisfaction:
Strive to achieve high levels of customer satisfaction through effective communication and problem-solving skills.

Requirements:

Previous experience in a customer support role, preferably in a voice-based environment.

Strong communication skills with the ability to articulate information clearly and concisely.

Excellent problem-solving skills and the ability to think on your feet.

Empathy and patience when dealing with customer concerns.

Familiarity with CRM systems and basic computer skills.

Flexibility to work in a dynamic and fast-paced environment.

Willingness to work in shifts, including weekends and holidays if required.

Preferred Qualifications:
Bachelor's degree or equivalent work experience.

Regional language proficiency is a plus.