Executive - Pune, Maharashtra, India - Johnson Controls International
Description
Job Description:
Role Responsibilities
- To ensure that Fire service contracts are set up and billing is completed to a high standard for the relationship customer contracts (Nationals, Key Accounts and Facilities Management companies)
- Ensuring KPIs / SLAs are achieved per business expectation.
- Create new customer contracts on business system.
- Liaising and feeding back to stakeholders: account Directors, FM Account managers, Operations and Finance.
- Set up deficiencies (QRs)
- Process invoices.
- Manage customers portals for invoice submission and acceptance.
- Send invoices to ebilling customers.
- To provide customer satisfaction through the participation in an efficient and responsive processing environment.
- To develop best practice to the order acceptance and invoicing process so that queries, errors and omissions are minimized.
- Ensure JCI financial and customerimposed deadlines are met.
- To maintain responsibilities for compliance with regulatory requirements
- Queries relating to invoices due to errors and completeness.
Person Specification:
- Computer literate across various ERP systems
- Accurate data entry skills for high volume transactions
- Ability to work in effective teams and work to tight deadlines.
- A positive person, who looks for opportunity to achieve.
Experience:
- 2 3 years' experience in a processing or accounts environment
- Experience of working in a dynamic organization and environment
- Organizational understanding and business awareness
- Experience within a busy environment where deadlines are critical
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