Inp-call Center Supervisor I - Gurugram, Haryana, India - FIS Global

FIS Global

Verified Company

Gurugram, Haryana, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Associate's Degree

Travel Percentage:

Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Must be detailoriented and customerdriven, focusing on providing the highest quality products and services to FIS internal and external customers
Ability to lead and manage large teams effectively
Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software
Demonstrated problemsolving and decisionmaking skills
Demonstrated analytic and root cause analysis skills for process improvement initiatives
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environmentFIS JOB LEVEL DESCRIPTIONEntry level supervisory role. Works under general direction of customer service management. Typically supervises a team of ten to twentyfive Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer servicerelated position in a service industry. Typically requires one or more years supervisory or team leadership experience. Demonstrates basic competencies of the supervisory position focused on customer satisfaction, communication, team management and execution with a results focus.

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For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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