Expert - So - Vadodara, India - NielsenIQ

NielsenIQ

Verified Company

Vadodara, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description:

Expert - SO act as main point of contact from Stat Ops to internal client services to lead and drive the operational design and delivery of our client offering.

Responsible for overall operation's department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction.

Team management - Leads a team of Senior Data Processing Analyst and Data Processing Analyst.

Skill Set Required:
Client Solutioning

Acts as frontfacing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery.
Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients' commitments.
Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs.
Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients.
Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams.
Manage close links with Enablement team/leads to identify focus areas and ensuring quality / delivery standards are achieved.
Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities.
Represent respective operation's function in discussion with other NOC and in market stakeholders.

Team Management

Plans and controls resource allocation to optimize the "operations service" to clients as well as highlights any resources issue
Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically

Qualifications:

Bachelor of Commerce/Science/ Computer Science/ Business Information Systems or IT
Minimum experience of 4 years and above in operations
Proven leadership skills to manage teams, to manage projects, able to identify the talent, inspire and engage the team
Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations
Proven organizational skills and the ability to work within a crossfunctional team
Project management skills ability to accurately scope project requirements and manage stakeholder expectations.

Additional Information

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

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