Customer Service Associate - Kochi, Kerala, India - Chris Johnson Business IT Solutions

Chris Johnson Business IT Solutions
Chris Johnson Business IT Solutions
Verified Company
Kochi, Kerala, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.


  • Educates customers on product offerings and services to improve their "online presence" and explains pricing and answers questions from customers building value in the customer relationship.
  • Follows up with customer via telephone following initial contact.
  • Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
  • Continued product education to better service customer calls.
  • Maintains accurate daily record in tracker.

Requirements:

-
0-1 year experience in international call center
:


  • Strong customer service and tele calling skills.
  • Experienced with Web Based Applications and Windows.
  • Ability to manage sensitive and critical client information.
-
Excellent verbal and written communication skills (English) is a must.

  • Problem solving and decisionmaking skills.
  • Ready to work in day/night shifts (Rotational)

Pay:
From ₹16,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Morning shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Education:


  • Bachelor's (preferred)

Experience:


  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

Work Location:
In person
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