IT Administrator - Kolkata, India - Pinnacle Employment

Pinnacle Employment
Pinnacle Employment
Verified Company
Kolkata, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

THIS IS A WFH OPPORTUNITY
Excellent Communication Skills.

Excellent interpersonal and customer service skills, including solid voice, chat and written
communications.
Knowledge of Zendesk ITSM tool a plus


KEY RESPONSIBILITIES:

  • Provide excellent customer support services to all staff. Endtoend ownership of staff IT issues, including troubleshooting, diagnosing, resolving, and documenting each request.
  • Triage incoming IT requests and resolve or assign them to proper team members
  • Resolve problems in alignment with established service level goals (SLAs) and SOPs
  • Assist in maintaining an inventory of staff hardware and software
  • Produce concise and detailed technical documentation, including updating existing
documentation to ensure accuracy

  • Image, setup, and deploy new computers via JAMF
  • Provide remote help desk / IT administration support
  • Training CS staff on various software, hardware, and enterprise systems
  • Resolve issues requiring quick and clear communications
  • Assist in the shipping & receiving of IT products
  • Assist users with software programs and adjusting settings on existing platforms

Salary:
₹600, ₹1,000,000.00 per year


Schedule:

  • Rotational shift

Experience:


  • IT Administration: 2 years (required)
  • Apple Support (MacOS): 1 year (required)
  • JAMF: 1 year (required)

Speak with the employer
Application Deadline: 02/03/2023
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