Associate - Customer Success - Delhi, India - Instantpay India Ltd

Instantpay India Ltd
Instantpay India Ltd
Verified Company
Delhi, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Responsibilities:


  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Salary:
₹280, ₹400,000.00 per year


Benefits:


  • Health insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Delhi , Delhi: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)


Speak with the employer

  • Health insurance
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