Customer Solutions Agent 2 - Bengaluru, India - PayPal

PayPal

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

At PayPal (

NASDAQ:
PYPL), we believe that every person has the right to participate fully in the global economy.

Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries.

By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.

As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.

A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

Job Description:

Core Duties:

Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.

Deliver on metrics for example:
phone handled time, customer experience, proactive product offered and accepted opportunities (5%)

Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

Competencies:

Customer Focus
Listening
Problem Solving
Composure
Drive for Results
Functional / Technical Skills
Ethics and Values
Integrity and Trust

Skills Required:

Ability to work independently while making sound business decisions on case information
Welldeveloped sense of urgency and follow through
Ability to multitask multiple systems, screens, and tasks during customer contacts
Time Management and Adherence to schedules
Ability to learn and adapt to new software technologies
Willingness to work hard and have fun doing it

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life.

We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance.

Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite.

Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.