International Voice Process - Mumbai, India - Simplyfyd Solutions

Simplyfyd Solutions
Simplyfyd Solutions
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

We are Hiring for International Voice Process

Designation :

  • Senior Analyst

Experience :
Years

Location :

  • Airoli, Mumbai

Job Description :
-
The Senior Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.


Main Responsibilities :
-
*Manage the call\Chat volume, daily attendance and program break schedules

*Assist with creation if metrics and targets for services

*Work closely with the operations team to analyze and help improve their delivery processes

*Generate ideas for process and service improvement planning

*Produce daily, biweekly and monthly internal reports

*Assist with projects and other duties as requested or assigned.


Skills
*Must have Microsoft Excel skills

*Ability to create reports in Excel and forecast results

*Attention to detail and high level of accuracy

*Ability to multi-task, focus and complete reports for extended periods of time

*Previous call center experience required

*Previous Work Force Management experience required


Job Types:
Permanent, Full-time


Salary:
₹20, ₹30,000.00 per month


Benefits:


  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Provident Fund

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Shift allowance

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • International voice process: 1 year (preferred)
  • International

BPO:
2 years (preferred)


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