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    Customer care Executive-Experience in inbound calls and chat process) - Noida, India - BSN Employment

    BSN Employment
    BSN Employment Noida, India

    2 weeks ago

    Default job background
    Description

    Hiring for customer care Executive

    Noida Location

    Experience-Inbound, Chat process

    • To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction
    • To identify and convert the opportunities for cross selling (banking product) on customer's call
    • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
    • Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
    • Complete the logs specified by the process (End-of-day target)
    • Adherence to Information Security norms & quality process norms.
    • To be aware of and comply with any updates about the process
    • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
    • Graduate
    • Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

    Requirements

    Graduate Person Required

    Good communication skills

    Immediate joiner

    English required

    Interested candidates can share their resume-

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