Customer Care Executive - Mumbai, India - Orcapod

Orcapod
Orcapod
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Ensure complete and correct information is transferred to the customer on every call - Should handle the customers confidently and assertively - Ensure 100% customer satisfaction on all the calls handled and improve the overall CSAT - Should be fine with rotational week offsas per the process requirement.

- Should be fine with all the shifts as per the company requirement.

- Ensure minimum login hours are met - Meet the basic process metrics management like ConversionC-SAT scores, Call quality scores, Product test scoresetc as defined for his level.

- Reporting basic escalation to supervisor.

- Should be able to communicate in grammatically correct average English - Should be able to understand an comprehend English/Hindi - Should be able to speak professional and correct hindi - Clarity of Speech - No MTI affecting pronunciation/Understanding - Process and product awareness - Industry and domain knowledge - Customer's centricity - Should have basic knowledge of operating computer - start, restart, shut down, different parts - Basic shortcuts - CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc - Should have basic typing knowledge.

20 words per minute


Job Types:
Full-time, Regular / Permanent


Salary:
₹15, ₹20,000.00 per month


Benefits:


  • Paid sick time

Schedule:

  • Day shift
  • Evening shift
  • Flexible shift
  • Morning shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Customer service (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

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