Call Quality - Gautam Budh Nagar, India - Brainwires infotech pvt. ltd

Brainwires infotech pvt. ltd

Verified Company

Gautam Budh Nagar, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Hiring for Call Quality Analyst for one of client based out in Noida.

Need minimum of two year of experience in an international BPO as

a call quality analyst.

Willingness to work in night shift (no grave yard shifts).

Fixed weekend off.

Knowledge

∙Business Familiarity

∙Call Center Operations

∙Performance management

∙Quality Parameters

∙Quality Assurance

∙Coaching Methodology

∙Excellent verbal, written and interpersonal

communication skills

∙Good knowledge of the latest corporate training

techniques

∙Excellent time management and organizational skills

∙Outstanding customer service skills and dedication

to providing exceptional customer care

∙Focus on quality and customer service

∙Exceptional listening and analytical skill

Must be able to effectively deal with people at all

levels inside and outside of the Company

∙Ability to multitask and successfully operate in a fast

paced collaborative environment

∙Must adapt well to change and successfully set and

adjust priorities as needed

∙Must be proficient with Microsoft Office

(intermediate Word, Excel and PowerPoint)

Need excellent communication skills

Salary:
₹35, ₹42,000.00 per month

Schedule: