Customer Service Representative - Hyderabad, India - Installco Wify Technology Private Limited

Installco Wify Technology Private Limited

Verified Company

Hyderabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

You will collaborate with customer-facing personnel responsible for operating Electronic Data Capture (EDC) or Point of Sale (POS) machines, as well as their supervisors.

Your responsibilities will include training new staff on EDC usage and its valueadded features, assisting in diagnosing and resolving machine issues while identifying their root causes.
You will also work on establishing relationships with store or branch managers, serving as their primary contact for any EDC or POSrelated needs and concerns,
Background in the POS/Payment industry would be required, e.g., having worked with major banks or payment gateway companies in similar roles
Proven experience in managing large, wellknown brand stores.
Assist in generating / analysing sales reports and customer data.
Troubleshoot and resolve technical issues related to the POS systems in a timely manner.
Execute and evaluate software updates and patches to enhance the performance and functionality of the system.
Demonstrated success in the POS/Payment industry.
Similarity with famous brand stores and their specific needs.
Hardworking require to visit 67 stores on daily basis.

Salary:
₹20, ₹30,000.00 per month

Schedule: