Customer Service Associate - Mumbai, India - Aza Fashions Pvt.

Aza Fashions Pvt.
Aza Fashions Pvt.
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
__

  • Addressing prospect customers and suggesting him range of products fitting in to his current requirement.
  • Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).
  • Actively involved in presales, sales, postsales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders.
  • Documenting order / Product issues, providing customer feedback and generate summarized reports to concern Departments.
  • Proactively manage and maintain high customer satisfaction.
  • Communicate and coordinating with other internal Operations,
  • Flexible with 24x7 working (with weekends working.)
  • Maintain the set SLAs / TATs while responding to the customers.
- **Job Specification

  • Customer Service Associate (Aza Online)**:_
Should be customer oriented and well versed with handling customer queries.

Excellent Communications Skills.

Telephonic Sales experience will be an added advantage.

Preferred an e-commerce customer experience person but call center experience will also work.


Salary:
Up to ₹600,000.00 per year


Benefits:


  • Health insurance

Schedule:

  • Rotational shift

Supplemental pay types:

  • Quarterly bonus

Ability to commute/relocate:

  • Mumbai, Mumbai , Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Language:


  • English (required)

Speak with the employer

  • 91-XXXXXXXXXX
More jobs from Aza Fashions Pvt.
See all jobs of Aza Fashions Pvt.