Servicenow Solution Designer - Bengaluru, Karnataka, India - Standard Chartered

Standard Chartered

Verified Company

Bengaluru, Karnataka, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job:
Technology

Primary Location:
Asia-India-Bangalore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 15/Mar/2024, 3:58:30 AM

Unposting Date:
Ongoing

Role Responsibilities

Strategy

Responsible for ensuring that the ServiceNow products implemented are well maintained to meet or exceed a stakeholder's reasonable expectations of the solution's technical and business benefits.
Adheres to compliance with the SDF Control Framework and Technology Standards

Business

Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture
Provide direction on keeping engagements aligned to ServiceNow implementation best practices and gives handson assistance with the detailed design and implementation phases of engagements through recommendations, points of view and documentation.

Processes

A technologist hands on and energized by technology (ITSM, CMDB, VMWare, Cloud, Service Catalog, SCM, UI/UX, Scripting and etc)
Interact with stakeholders to understand and develop the highlevel approach and goals
Translate requirements into workable systems, using best practice solutions
Work with stakeholders to design an appropriate data architecture and technical process flow
Oversee build and unit test the required functionality
Participate in endtoend testing of the functionality
Create relevant documentation
Operate in a DevOps delivery model
Oversee day to day administration of the ServiceNow tool/environment
Maintain the integrity of the ServiceNow tool across production and nonproduction environments.

People & Talent

Strong stakeholder management skills in handling wide ranging and senior stakeholders across segments/product areas
Actively listens, respecting others point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) appropriate for both a Business and Technical audience, clarifying own understanding and that of others.
Ability to work with cross functional teams across business and technology
Collaborate in an agile, multidisciplinary team
Ability to manage execution of multiple initiatives, projects and product increments delivery
Strong perseverance and diligence towards attaining goals and effective time management.
Selfconfident individual with high level of ambition, selfmotivation and dedication.
Must have high standard of written English and good level of spoken English.

Risk Management

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Governance

Be the 'Gate-Keeper' of the ServiceNow CoE technical solution delivery and best practices, ensures the governance of the process is followed by internal and external stakeholders.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank's

Conduct Principles:
[Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Key stakeholders

Global

ITSM/ITOM; GRC; Finance; Legal; HR
Role Specific Competencies_
Architecture Design/Technical Solution Design
Knowledge of ServiceNow OOTB APIs, ServiceNow best practices
Extensive experience in Cloud Platform infrastructure like AWS/AZURE/GCP (Design and implementation)
Suitable experience in documentation of solutions provided
ITIL Framework Concepts
Stakeholder Management

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
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Do the right thing and are assertive, challenge o