- 2nd Level telephone contact support .
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
- Must be logged into the call system so that HHO's can be received
- Ability to resolve problems with or without remote tools
- Consistently achieve First Contact Resolution performance metric
- Accurately document calls and cases
- Aware of customer's time restraints and work within those time limits
- Keep customer aware of resolution steps – if ticket needs to be dispatched
- Follow up Service Centre cases and requests to completion
- Provide clients with problem reference numbers and request numbers
- Enter all troubleshooting/resolution steps into the ticket – this information will be used for the 321 team to drive tickets to a lower level
- All tickets are to be touched on a "first in first out basis", calling the customer on a daily basis
- Escalate tickets as needed if on-site support is required
- Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked)
- Understanding of SLA requirements for the client
- Assist in cross training and communicate quick fixes
- Manage time and workload to meet predetermined service levels
- Maintain data accuracy in Service Centre through contact validation
- Understand the various media sources that interface with the Service Desk
- Champion, implement or support change
- Identify process efficiencies within the Service Centre and to take corrective action to implement change
- Discover and document process and procedures which need to be published to the team or on the Knowledgebase
- Provide 1 knowledge script per week on commonly seen tickets
- Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
- 12 months - 2 years IT Service Desk experience
- 2-year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks
- Working knowledge of data and voice network concepts
- ITIL Foundations Certification
- Microsoft Desktop Administration certification
- Analytical and diagnostic skills
-
Country Support Rep
2 weeks ago
Cisco Systems Bengaluru, India**What You'll Do** · The Country Support(CS) team provides remote and onsite shared services support to HR(P&C) stakeholders and employees across more than 100countries globally. Our focus includes most of all events throughout employee's lifecycle at Cisco, such like new employe ...
-
Product Support Operations Rep
2 weeks ago
Caterpillar Bengaluru, India**Career Area**:Marketing / Sales / Product Support**: · **About the Position**: · The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operatio ...
-
Services Support Rep 1
3 weeks ago
Unisys Bengaluru, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
-
Customer Support Rep I
4 weeks ago
RSA Bengaluru, India**What you'll achieve**: · You would provide remote technical customer support for Outseer Fraud Manager and Outseer 3d-Secure products. Outseer Fraud Manager and 3d-Secure products are comprehensive risk based authentication and fraud detection platforms that takes a risked-base ...
-
Compliance Customer Support Rep II
3 weeks ago
DAT Freight & Analytics bangalore, IndiaAbout DAT · DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite ...
-
Compliance Customer Support Rep II
2 weeks ago
DAT Freight & Analytics Bengaluru, IndiaAbout DATDAT · is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of ...
-
Services Support Rep 3-1
2 weeks ago
Unisys Bengaluru, India**Job Description** We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associat ...
-
Project Coordinator
4 weeks ago
Caterpillar Bengaluru, India**Career Area**:Administrative Support**: · **Project Coordinator**: · - Bangalore India · **Your Work Shapes the World at Caterpillar Inc.** · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the ...
-
Customer Service Representative
3 weeks ago
Accentrix Solutions Bengaluru, Karnataka, IndiaJob Title: Customer Support Rep (International Voice Process) · Location: Bangalore · Company: Accentrix solutions · Overview: Seeking Rep for Intl. Voice Process. Manage calls, provide accurate info, collaborate for resolutions. · Requirements: Excellent English, customer servic ...
-
Cloud Economist
3 weeks ago
Nutanix Bengaluru, India**Hungry, Humble, Honest, with a Heart.** · **_The Opportunity: _** · The Cloud Economist is responsible for working with Nutanix Reps, SEs and Partners to provide clients with financial/business justification for implementation of Nutanix Enterprise Cloud. By taking clients thro ...
-
Sales Representative
3 weeks ago
Hellowork Technologies Bengaluru, India5. Sales Development Rep · - Find new leads for Account Executive · - Cold Calling Potential Prospects · - Source leads, build contact lists & reach out to Prospects · - Qualify Leads For Account Executive · - Provide admin support to the Account Executive · - Qualification: Grad ...
-
Accounting Support A1-fin
3 weeks ago
Oracle Bengaluru, IndiaProvides administrative support for the accounting function including the areas of general ledger, accounts payable, accounts receivable, fiOrder Management is GFICs one point contact that books Direct and In-Direct Deals coming from across the globe for VADs, Partners, Contract ...
-
Education Counsellor
3 weeks ago
Edway Education Consulting Bengaluru, IndiaJob Description for **Student Academic Rep**: · - Responsible for guiding the student on study options available for Overseas Universities as per their profile. · - Counsel the students about the University & Course shortlisting. · - Being well informed and updated about the admi ...
-
Sales Support Associate
3 weeks ago
Cloud Software Group Bengaluru, India**About Cloud Software Group** · Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a diffe ...
-
Sales Support Associate
3 weeks ago
Cloud Software Group Bengaluru, India**About Cloud Software Group** · Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a diffe ...
-
Field Sales Executive
4 weeks ago
Ordient Infra and Design pvt ltd Bengaluru, IndiaBuild good working relationship with the UK · - Support the Marketing team in delivering the annual marketing plan through implementation of materials and activities · - Creative input into the design process, liaising with internal and external design team/suppliers to ensure th ...
-
Salesperson
3 weeks ago
PK Textiles LTD Bengaluru, Karnataka, IndiaSales representatives are responsible for communicating the benefits of a company's products in order to drive sales. Sales reps serve as the point of contact between a business and its prospects or clients and have a range of responsibilities including identifying and educating ...
-
Sales Representative
3 weeks ago
Hellowork Technologies Pvt Ltd Bengaluru, India**1.** **Sales Development Rep** · - Find new leads for Account Executive · - Cold Calling Potential Prospects · - Source leads, build contact lists & reach out to Prospects · - Qualify Leads For Account Executive · - Provide admin support to the Account Executive · - Qualificati ...
-
Sales Associate
4 weeks ago
Value Point Systems Bengaluru, Karnataka, IndiaDepartment · - Sales Support · - Job posted on · - Feb 28, 2024 · - Employment type · - Full-Time · **Roles and Responsibilities**: · - SO creation · - Follow up with purchase team to releasing the order · - Follow up with logistic team to deliver the material · - Follow up with ...
-
Sales Operations Intern
3 weeks ago
Codingal Technologies Bengaluru, India**Codingal is on a mission to inspire school kids to fall in love with coding.** · **We are looking for a Sales Operations to join our team and support our sales team to ensure our organization reaches the sales goals each year.** · **Responsibilities** · - Handle lead generation ...
Services Support Rep 1 - Bengaluru, India - Unisys
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
What success looks like in this role:Typically requires:
Associate's degree, professional certification(s), or license; 5+ years of related experience.
Preferred:
Languages:
English and local languages of the countries it supports.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.