- Organized and detail-oriented, with strong communication skills.
- Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge.
- Consistently produces high-quality work, while maintaining excellent documentation.
- Advanced customer service skills and a passion for helping customers.
- Skilled at handling difficult situations and potentially upset customers
- Handle inbound compliance related calls and emails.
- Review requests for service for new and existing accounts.
- Confirm customer eligibility for service, approve those that meet the established criteria and deny those that do not.
- Monitor credit reviews on new and existing accounts.
- Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration.
- Verify and validate broker and carrier authority.
- Facilitate disagreements between customers. Act as a liaison in and effort to resolve disputes and collect funds on behalf of carriers.
- Maintain complete customer records, accurately update changes to customer records.
- Own the "Customer Experience," by professionalism, initiative and follow through.
- Be the "Voice of the Customer," by sharing customer feedback to help improve DAT products and services.
- Share potential sales opportunities with DAT Sales.
- Provide backup support to other Product Support teams by taking inbound calls, emails and chats.
- 2-3 years of experience in a phone queue, professional office environment, working with customers and performing record keeping duties.
- Direct experience capturing and verifying details related to insurance or trucking broker and carrier authority is highly desired.
- A high degree of accuracy and attention to detail is essential.
- Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner.
- Excellent customer service and communication skills, in person, by phone, and email.
- A team player with a positive attitude.
- Reliability, punctuality, and a professional appearance.
- Bachelor's degree in relevant field.
-
Services Support Rep
6 days ago
Unisys Bengaluru, Karnataka, India**What success looks like in this role**: · Support on 1st Level. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Must be logged into the call system so ...
-
Services Support Rep 3
1 week ago
Unisys Bengaluru, India**What success looks like in this role**: · - **Who we are**: · - Our Vision: Enhancing people's lives through secure, reliable advanced technology. · - Our Core Beliefs: · - Curiosity: We embrace the unknown and continuous learning. · - Creativity: We look past routine ways of d ...
-
Services Support Rep 3
2 weeks ago
Unisys Bengaluru, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
-
Services Support Rep 3
2 weeks ago
Unisys Bengaluru, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
-
Product Support Operations Rep
1 week ago
Caterpillar Bengaluru, India**Career Area**:Marketing / Sales / Product Support**: · **About the Position**: · The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operatio ...
-
Services Support Rep 2
2 weeks ago
Unisys Bengaluru, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
-
Services Support Rep 3
2 weeks ago
Unisys Bengaluru, India**Job Description** We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associat ...
-
Services Support Rep 3
2 weeks ago
Unisys Bengaluru, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
-
Services Support Rep 3
2 weeks ago
Unisys Bengaluru, India**Job Description** We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associat ...
-
Customer Support Rep I
1 week ago
RSA Bengaluru, India**What you'll achieve**: · You would provide remote technical customer support for Outseer Fraud Manager and Outseer 3d-Secure products. Outseer Fraud Manager and 3d-Secure products are comprehensive risk based authentication and fraud detection platforms that takes a risked-base ...
-
Services Support Rep 1
4 days ago
Unisys Bengaluru, India**Job Description** We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associat ...
-
Services Support Rep 1
6 days ago
Unisys Bengaluru, India**We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associates are at the fore ...
-
Product Support Operations Rep
43 minutes ago
Caterpillar Bengaluru, India**Career Area**:Marketing / Sales / Product Support**: · **About the Position**: · The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operatio ...
-
Services Support Rep 3-1
3 weeks ago
Unisys Bengaluru, India**Job Description** We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associat ...
-
Services Support Rep 2
1 week ago
Unisys bangalore, IndiaWhat success looks like in this role: · • 1st Level telephone and other media contact support . · • Strive for a high level of first contact resolution. · • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by prov ...
-
Services Support Rep 1
1 week ago
Unisys Bengaluru, India Full timeWhat success looks like in this role: · • 2nd Level telephone contact support . · • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. · • Must be logged i ...
-
Compliance Customer Support Rep II
6 days ago
DAT Freight & Analytics Bengaluru, IndiaAbout DATDAT · is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of ...
-
Presales Architect
2 weeks ago
Oracle Bengaluru, Karnataka, India**Detailed KEY RESPONSIBILITES** · Provide Oracle Tech presales support in sales cycles by analyzing customer requirements and proposing the appropriate solutions on Oracle technologies. · Support sales reps in identifying, upselling, and closing sales opportunities and achieving ...
-
Sales Ops Intern
2 weeks ago
Bookee Bengaluru, Karnataka, India**Our mission** · Fitness and wellness businesses make this world a healthier and happier place. Between yoga studios, gyms, boot camps, and boutique studios, there is something for everyone. But today, the technology which powers them — is broken. The existing suite of software ...
-
Process Associate- Call Monitoring
3 weeks ago
Recex Bengaluru, India**Opening**: · 1 Nos.**Job ID**: · 66779**Employment Type**: · Full Time**Reference**: · **Work Experience**: · 3.0 Year(s) To 5.0 Year(s)**CTC Salary**: · 4.00 LPA TO 7.00 LPA**Function**: · Accounts / Finance / Tax / CS / Audit**Location**: · Bengaluru/bangalore · Mumbai · **Po ...
Compliance Customer Support Rep II - bangalore, India - DAT Freight & Analytics
Description
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see.
The Opportunity
DAT is looking for a Compliance Representative to join our Network Governance Team in Bangalore, India
You'll bring your compliance experience and strong customer service skills to a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years.
Candidate Profile
What You'll Do
The Skills and Experience You'll Bring
Why DAT?
DAT is an award winning employer of choice.
For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.
Here is what we offer:
Competitive salary and benefits package
Work on impactful projects in a cutting-edge environment
Collaborative and supportive team culture
Opportunity to make a real difference in the trucking industry
Employee Resource Groups
DAT embraces the value of a diverse workforce and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
#LI-SC1