Customer Relation Executive - Ernakulam, India - Factor Human Resources Pvt Ltd

Factor Human Resources Pvt Ltd

Verified Company

Ernakulam, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Qualifications
-
12th/Bachelor's degree in business, marketing, or related field

Experience
-
1+ years of experience in customer retention, customer service, or sales:

Experience in the broadband industry is a plus point

Job Descriptions

Out Call customer from the database provided and retain customers as per company targets
Implement company retention strategies to reduce churn rate
Coordinate to resolve complaints to ensure customer satisfaction
Analyze customer data to identify trends and insights
Have daily contact with the customer service team/Distributors/Sub distributors/Operators team to address customer issues and resolve them.
Upsell and crosssell customers to drive revenue growth
Record and report customer feedback to identify areas for improvement
Collaborate with marketing and sales teams to implement customer retention campaigns and promotions
Provide regular reports on retention metrics and progress to management

Pay:
₹8, ₹15,000.00 per month

Benefits: