Customer Service Executive - Chennai, India - GB Tech Corp

GB Tech Corp
GB Tech Corp
Verified Company
Chennai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are hiring Customer Service Executive with 0 to 2 years of experience.


RESPONSIBILITIES:


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.

REQUIREMENTS:


  • A bachelor's degree in administration or a related field.
  • Excellent interpersonal with written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Strong Proficiency in Ms Office Tools.

Job Types:
Full-time, Fresher


Salary:
₹12, ₹15,000.00 per month


Benefits:


  • Health insurance
  • Paid sick time

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Speak with the employer

  • Health insurance
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