Customer Care Reps, Cvt - New Delhi, India - Rockwell Automation

Rockwell Automation

Verified Company

New Delhi, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special.

Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.

And if that's you we would love to have you join us

Job Description:

Job Description:

Handles phone calls from North America customers
Verifies customers' contracts
Directs customers to the right technical support group
Handles customers' inquires
Manages service tickets
Communicates with stakeholders
Keeps up to date knowledge about new products and process changes
Frequently interacts with peers and customers to present or exchange information
Solves problems proactively
Reports continuous improvement opportunities