Practitioner - Telecommunication - Noida, India - IBM

IBM

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
As Sr. Practitioner - In Telecommunication you are responsible for order entry, Query resolution, Order Request.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day.

And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Responsibilities

Able to submit requests within the agreed SLAs.
Expected to comply with order process guidelines in line with order completion
Able to identify requirements and needed information based on the product/service supported
Coordinates with customers, sales partners, and ordering partners to accomplish all request handoff activities
Knowledge of Telecommunication service.
Adhere to client SLA's (Service Level Agreements) and timelines.

Required Technical and Professional Expertise

Minimum of 13 Years of experience in Order Entry.
Collects a complete and accurate customer data (minimum data sets).
Coordinates with organizations to oversee implementation of complex orders and associated billing for complex data, IP or other product lines.
Acts as the Customer Advocate through service disconnection and bill stoppage.
Telecommunication Background
Basic understanding of Telecommunication products
Strong and effective written and verbal communication skills
Willingness to perform duties in varying shifts.

Preferred Technical and Professional Expertise

Ambitious individual who can work under their own direction towards agreed targets/goals.
Proven change management and be open to it good time management and work under tight deadlines
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Maintain technical knowledge by attending educational workshops, reviewing publications.

We wish you great success in your career and encourage you to bring your best self to work with IBM

About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

About IBM

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.

Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM is committed to creating a diverse environment and is proud to be an