Us Chat Representative - Faridabad, Haryana, India - NETCARE Consulting LTD

NETCARE Consulting LTD
NETCARE Consulting LTD
Verified Company
Faridabad, Haryana, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key Responsibilities:


  • Handling customer queries on Web Chat, Emails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings

Key Performance Indicators:


  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed KPIs and Objectives
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team
  • Passionate about customer care
  • Good typing speed (mandatory)
  • Good written skills (mandatory)
  • Fluent in written and spoken English
  • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
  • Positive attitude
  • Should be able to join immediately and comfortable for US Shifts
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • Lucrative incentives will be offered.
  • 1 Roaster off
  • 6 Days work schedule.
  • No Transportation will be provided

Job Types:
Full-time, Regular / Permanent


Salary:
₹12, ₹18,000.00 per month


Benefits:


  • Flexible schedule
  • Health insurance
  • Paid sick time

Schedule:

  • US shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Faridabad, Faridabad, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Experience:


  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

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