Tele Caller - Chennai, Tamil Nadu, India - Veranda Race Learning Solutions Pvt Ltd
Description
Responsibilities:
- Manage large amounts of incoming phone calls
- Identify and assess customer's needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
SKILLS AND QUALIFICATIONS:
- Proven customer support experience or experience as a Client Service Representative
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Customer support executive should possess a proven track record of successful customer service and management skills.
Salary:
₹18, ₹22,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (preferred)
Experience:
- tele sales: 1 year (required)
Language:
- Kanada (required)
Ability to Commute:
- Chennai, Chennai , Tamil Nadu (required)
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