Customer Process Executive - Powai, Mumbai, Maharashtra, India - WUElev8 Innovation Services

WUElev8 Innovation Services
WUElev8 Innovation Services
Verified Company
Powai, Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Customer Process Executive- Full Time
-
. Immediate Notice period acceptable
-
. 50 vacancies2 to 2.2 LPA
1 to 3 Years
Powai, Mumbai

  • Job Description
  • Must to have skills
    PRINCIPAL RESPONSIBILITIES:
  • Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
  • Understand customer queries received through calls and act accordingly.
  • Maintain a healthy and clean work environment & adhere to company policies and procedure.
  • Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

  • Comprehension
  • Ability to clearly understand the problem statement


  • Composition:

  • Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.


  • Voice & Accent:

  • Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
  • Strong customer service focus:Ability to empathize with the customer
  • Prioritizing customer needs
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Desired Skills:
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  • Self-Discipline
  • Learning and decision making
  • Patience and action oriented

CANDIDATE SPECIFICATION
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Must have

  • Graduate / Undergraduate can apply
  • Comprehension
skills to understand & communicate with all customers effectively.

  • Telephone etiquettes.
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Good to have

  • Worked in Airlines Industry/ (reservation & ticketing)
  • IATA certified/Trained on foundation/consultant course (Airlines business)
  • Work on track & trace ( for logistic business)
  • Experience in international call center will be an advantage.
  • Experience of Air travel would be desired.
  • Knowledge of Western culture would be an added advantage. (USA/UK culture)

Important notes:


  • 5 days working and any 2 week offs.
  • Should be flexible in 24*7 shifts.
  • Should be within Transport Boundary.
  • IATA certification or Experience in airline ticketing would be an added advantage.

Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA
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