Associate, Client Service Ii - Pune, Maharashtra, India - The Bank of New York Mellon Corporation

The Bank of New York Mellon Corporation

Verified Company

Pune, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

_Bring your ideas. Make history. _
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.

We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.

Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.

Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.

This is what
#LifeAtBNYMellon is all about.

Liquidity and Margin Services Overview:

BNY Mellon Markets help clients solve their trading, financing, liquidity and collateral needs.

We offer innovative solutions and services, market insight, industry expertise and scalable technology to help clients manage their risk, capital, financing, and liquidity needs.

Markets teams are located across three continents, delivering services such as foreign exchange execution and services, securities finance, equity and fixed income execution and liquidity and margin services.

We're seeking a future team member for the role of Associate, Client Service to join our Liquidity & Margin Services offshore team.

This role is located in Pune, Maharashtra - HYBRID.

In this role, you'll make an impact in the following ways:

Individual is responsible for performing operational, analytical, and administrative functions to support the Liquidity and Margin Services Client Service team.

This includes gathering, reconciling, organizing, and reviewing operational data/metrics/information for use in reports, presentations, or other business tasks. Organized coordination and effective communication with technical and business staff are required.

Functions include but not limited to:

Oversees assigned client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, contract and operational compliance, risk mitigation.
Acts as daytoday point of contact for the client and responds to queries.
Consults with clients on best practices, solutions, and regulatory changes to support client engagement.
Assigned large, complex accounts that are key to achieving team or Client Service function goals.
Incumbent may provide guidance to other Client Service Representatives.
Proactively consults complex and critical client accounts, ensuring continued client satisfaction and listening for cues on client needs.
Advises on best practices, organizational solutions, and regulatory changes.
Identifies and develops appropriate metrics for client monitoring and reporting.
Collaborates with Relationship Management function to enhance the account strategy. Contributes to the identification of solutions to support client strategy and crosssell enterprise services.
Keeps abreast of client account activity occurring throughout the firm.
Liaises with relevant operations contacts (internally and externally) to coordinate service to the client.
Escalates relevant issues to management.
Develop innovative ways to track and ensure client satisfaction.
Researches and analyses the business environment of assigned clients, industry trends and competitor services/ offerings.
Contributes to the development of strategies/approaches of the Client Service function.
Mentors less experienced Client Service Representatives.
Provides guidance to less experienced Account Managers as needed.
Responsibilities are primarily limited to own client accounts, however, will contribute to the achievement of any team or area objectives.
Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements.

To be successful in this role, we're seeking the following:

Educational qualification -

Bachelor's degree or the equivalent combination of education and experience required.

Work experience - 4 to 7 years. Experience in Client Service or Client Service Delivery preferred.

**Shift timing

Flexible**
Skills
Project management
Strong organizational skills
Ability to multiple task
Business analysis to review and synthesize data.
Reporting and data quality management experience
Problem solving capabilities.
Strong documentation, communication skills both verbal and nonverbal
Ability to selfmanage workload and goals independently in a fastpaced and deadlinedriven organization.
Strong MS Office Skills
Knowledge of risk management desirable, but not mandatory Financial markets knowledge preferred.