Service Planner, Pune 1 - Atlas Copco (India) Ltd.

Atlas Copco (India) Ltd.

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We ́re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Job description
To optimize field and on site resources for achieving Operational Excellence and Customer Satisfaction

Key Functional Responsibilities are as follows

Service job administration of field and Onsite resources
Order Booking for service division
Invoicing of service orders
Hours entry of field service engineers & onsite service engineer
Coordination with Field Service engineers, Team leaders & Regional Service Managers.
Planning of service engineers visit visavis service contracts
Provide required data from SAP/SPIRIT system to Managers
Submit daily operational scorecards and performance updates to regions for improving the operational efficiency
Forward planning of resources for implementation of Service Plans
Service call monitoring until closed and reported to customer
CRT, Utilization & Efficiency control and monitoring of OST and FST
Customer satisfaction survey using Falcon Survey

Mission
Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales

The position reports to National Service Operations Manager. It is a 1 year contract role.

Educational requirements
Graduation Degree with relevant experience

Experience requirements

13 years of experience as Service planner/Customer support officer

Knowledge
Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint

Personality requirement

Strong interpersonal skills
Team player
Good presentation skills and ability to communicate effectively
Selfdriven & selfmotivated
Be able to work independently
Passionate & knack of learning
Open minded
Commitment for growing the service business

Country and city description
India, Pune

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.