Trainee Customer Service Support Advisor - Kolkata, India - BT Group
Description
Trainee Customer Service Support AdvisorJob Req ID:15859
Posting Date:22 May 2023
Function:BT contact centres
Location:DLF IT Park,Phase II, IIF/1, Kolkata, India
Salary:Competitive
Why this job matters
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.
What you'll be doing
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
The skills you'll need
- Customer Success
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Interpersonal
Time Management
Customer Relationship Management
Technical Support
Issue Escalation
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
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