Nice Solution Architect 9 to 12 Years Kolkata - Capgemini
Description
5+ years of hands-on experience with implementing NICE Cloud- Experience in implementing capabilities including (but not limited to): Omnichannel Queuing, routing, and Social Media management systems on the enterprise level.
- Experience with Social Listening and Social Publishing Software
- Ability to effectively work both independently and collaboratively in a crossfunctional team environment
- Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture and sales support.
- Experience providing digital experience, business automation solutions using AI/ML as well as contact center technologies
- Good understanding of public cloud (Salesforce, AWS, Google, Microsoft) computing architectures and services
- Provides solution consulting, technical design, and sales support for account opportunities
- Provides ownership of Technical Solution Deliverables
These could include:
- Participating in Discovery and Documentation of Business Requirements, Infrastructure Requirements
- Participating in Solution/Delivery Assurance and Professional Services Handoff meetings
Primary Skill:
- NICE Cloud
- Omni Channel Queuing
Secondary Skill:
- Salesforce
- AWS
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