Associate Customer Service Representative - Pune, India - Eaton

Eaton
Eaton
Verified Company
Pune, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

What you'll do:


The Primary responsibilities of this role to manage transactions in terms of processing orders/quote/schedules in ERP system with superior efficiency and accuracy within the contractual boundary with customers in terms of Price, Payment terms, lead time and promise delivery date.

Provide world class customer services to our site partners, stakeholders and to our end customers.

A. Oversee and own order source which are Site specific mailbox and customer portal to obtain Purchase orders.
B.

Complete order requirements and check price and quantity of each item listed and then Process or load order from customer in ERP system like MFGPRO or Siebel C360 with high level of attention to details.

C. Highlight any discrepancy in price, ship to locations, legal entity etc. to customer/site stakeholders and ask for amended PO.
D. Analyses, qualifies, and completes Change Order Requests
E. Coordinates with other teams/support to complete the request of customers and communicates effectively with sites/plants
F. Notifies Customer of Promise Delivery Date with an order acknowledgment.
G. Along with Orders, process request for quotation from customers and send out quote documents to customers.
H. Archive Purchase order, Sales order acknowledgement in a central repository to fulfil compliance requirement.
I. Process order and quotes in accordance with service level agreement with site stakeholders.
J.

Work toward to achieve high level of internal and external customer satisfaction and always ready to adapt as per customers requirement.

K. Personal accountability to know and understand Eaton's value and Ethics principal and conduct accordingly.
L. Should be able to Multitask and efficiently maneuver through different processes

M. Should be able to train and impart process knowledge to the new hires.
N. Should be able to suggest process improvement ideas.
O. Should be able to support non-core but important various report to sites & stakeholders.
P. Should be able to act as a SPOC for micro sub processes.


Qualifications:


  • Graduate/Postgraduate

Skills:


  • Good academic track record
  • Data entry skills, including proofreading
  • MS Office (Outlook, Word, Excel, etc.)
  • Good Communication skills (Verbal/Written)
  • Keyboarding skills required typing and 10key. Minimum speed 35 WPM
  • Flexibility and ability to multitask required.
  • Mathematical skills
  • Reasoning ability
  • Problem Solving Skills
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