Costumer Care Executive - Manjeri, India - KCM APPLIANCES PVT - Impex

KCM APPLIANCES PVT - Impex

Verified Company

Manjeri, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Manage large amounts of incoming phone calls

Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Min 1 year experience/freshers can also apply
System knowledge
Bachelors degree preferable
Able to handle /fluency in multi languages
Malayalam, Hindi ,English ,Tamil