Customer Service - Navi Mumbai, India - GoHireMe
Description
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma
Salary:
₹15, ₹32,200.92 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
- Performance bonus
Education:
- Higher Secondary(12th Pass) (required)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (required)
Speak with the employer
More jobs from GoHireMe
-
Sales Trainer
Mumbai, India - 2 weeks ago
-
Ar Associate
Mumbai, India - 1 week ago
-
Customer Service
Mumbai, India - 2 weeks ago
-
Banking Job
Mira Road, Mumbai, Maharashtra, India - 2 weeks ago
-
Sales Executive
Gurgaon, India - 3 weeks ago
-
International Bpo Executive
Mumbai, India - 1 week ago