Student Coordinator/ Student Support Executive - Delhi, India - Alchemist India

Alchemist India
Alchemist India
Verified Company
Delhi, India

2 weeks ago

Deepika Kaur

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Deepika Kaur

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Description

About Company
Alchemist is one amongst the top coaching institute for MBA prep programs. It is an IIT-IIM alumni initiative with one of the best track records in the industry. It has been around for nearly two decades and has multiple centers across NCR.


Responsibilities and Duties
A Student support executive is a very integral part of the Alchemist Team. The primary responsibilities would be as follows (but not limited to...)


Responsibilities:


  • Mentor the students assigned to you throughout their Alchemist's journey by ensuring they are engaging with the product and content
  • Guide the student throughout their academic journey by directing them to right resources, valuable content, and academic learning
  • Leverage multiple communication channels (call, chat, video) to mentor and engage with students and parents
  • Closely monitor and analyze students' performance dashboard to chart the overall progress of the students
  • Leverage the dashboards to share a progress report with students and parents regularly
  • Drive student's academic and extracurricular success and performance through constant motivation and counseling
  • Enable students and parents to engage with and utilize the app to fullest
  • Ensure achievement of daily/ weekly/ monthly targets under the guidance of your managers

Required Experience and Qualifications
Graduate and above. Must have at least 3-5 yr of experience in directly handling of customers

  • Should have a pleasing demeanor that students feel comfortable to reach out to. Extremely comfortable with English and Hindi language.
  • Well groomed and extremely confident with interactions. Be proactive, forthcoming and very comfortable reaching out and interacting with students.
  • Comfortable working on computer.
  • Have a problem solving attitude

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹20, ₹25,000.00 per month


Benefits:


  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Yearly bonus

Experience:

- total work: 1 year (preferred)


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