Enterprise Systems Administrator - Bengaluru, Karnataka, India - New Relic

New Relic

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Req ID- FY24|G&A|#5978- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunity- Are you a seasoned Support Engineer looking to grow your Enterprise Jira Administrator chops? What you'll do- Lead/manage all capabilities of the Atlassian ecosystem (including add-ons, screens, workflows, schemas, fields, permissions, and notifications)

Provide enterprise level technical support for Jira Data Center and Cloud instances, and other products like Confluence Cloud, to our internal customers in the Product Organization
Build a deep understanding of stakeholder use cases and determine ways to optimize and improve setup and workflows for our tools. Map current processes and establish goals for improving, automating and increasing the technical agility of the organization driving towards the best solutions.
Work crossfunctionally with stakeholders to deeply understand the requirements and ensure a seamless experience and timely delivery of projects for our end users
Provide assistance in the management and support of integrations between tools in the development landscape including : Jira, Confluence, and integrations with other major systems, tools, and addons ex: Slack and GetHib Enterprise
This role requires 5+ years experience as a Jira / Atlassian Administrator
Bachelor of Science in Computer Science, Engineering or a related technical role or equivalent experience
Experience administering Jira / Confluence environments with a mixture of onpremises and cloud
Proficient in documenting and maintaining configuration and process information
Familiar with Java, JavaScript, SQL and REST APIs
Experience administering JIRA, Confluence and with Jira Version upgrades
Ability to write custom JQL (Jira Query Language)
Ability to prioritize and self manage work from a support queue
A forward looking mindset for troubleshooting, future state planning, and best practices
Advanced Experience in Automation tools like Scriptrunner and Automation for Jira
Bonus points if you have
Atlassian Certified Professional
Experience with Web Programming languages (Java, JavaScript)
Experience with Performance troubleshooting and Performance tuning

Our hiring process
Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification

Note:

Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.

New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.- #LI-JN2