Executive - Customer Service - Chennai, India - WARPE TRAINING AND COUNSULTING

WARPE TRAINING AND COUNSULTING
WARPE TRAINING AND COUNSULTING
Verified Company
Chennai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and

ensure all required operational parameters are met and adhered to. He/she shall be closely involved in

interacting with customers on a day to day basis, clarifying and resolving customer complaints and

queries, determining the cause of the problem, providing best resolution


Role Description

  • To provide speedy resolution
  • Willingness to work in rotational Off & rotational Shifts
  • To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call

quality, SME skills, resolution providing skills are as per the organizations required norms.


Education:
Graduate or equivalent

Work Experience

  • Minimum of 3 Years of work experience
  • Experience in customer service or call center background is preferred
  • Strong communication skills
  • Good interpersonal skills
  • Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.

Job Types:
Full-time, Regular / Permanent


Salary:
₹220, ₹350,000.00 per year


Benefits:


  • Internet reimbursement
  • Provident Fund

Schedule:

  • Morning shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)
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