Customer Service Associate - Mumbai, India - Aza Fashions Pvt. Ltd.

Aza Fashions Pvt. Ltd.

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Addressing prospect customers and suggesting him range of products fitting in to his current requirement.

Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).
Actively involved in presales, sales, postsales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders.
Documenting order / Product issues, providing customer feedback and generate summarized reports to concern Departments.
Proactively manage and maintain high customer satisfaction.
Communicate and coordinating with other internal Operations,
Flexible with 24x7 working (with weekends working.)
Maintain the set SLAs / TATs while responding to the customers.

Job Types:
Full-time, Regular / Permanent

Salary:
₹300, ₹600,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

Experience:

- total work: 2 years (required)

Language:

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