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Application Support Executive - Mumbai, India - Apprication Pvt Ltd

Apprication Pvt Ltd

Verified Company

Mumbai, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Must be proficient in English in terms of Written, Non-Verbal, Oral, Visual, and Contextual communication

Active Listening
Must have minimum 1 year experience
Working on tickets and resolving the issues of clients/customers.
Handling escalations and resolving P1/P2 issues liasoning with the development team.
Testing/replicating the issues raised by clients
Logging PMT tickets for a resolution from appropriate teams
Working on tickets and resolving the issues of clients/customers
Handling escalations and resolving P1/P2 issues liasoning with the Eng. team
Testing/replicating the issues raised by clients
Working with different tools like SendGrid, Twilio and Raygun
Installation of software's at client site
Giving training to the users at client site
Follow up with users to upgrade/renew the software
Testing the functionalities of the software
Testing of Patches received from offshore
Application of patches on UAT/LIVE environment
WebEx/Team viewer sessions with offshore to resolve issues.
Coordination between client and offshore
Giving remote support to clients