Application Support Executive - Mumbai, India - Apprication Pvt Ltd

Apprication Pvt Ltd
Apprication Pvt Ltd
Verified Company
Mumbai, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Must be proficient in English in terms of Written, Non-Verbal, Oral, Visual, and Contextual communication

  • Active Listening
  • Must have minimum 1 year experience
  • Working on tickets and resolving the issues of clients/customers.
  • Handling escalations and resolving P1/P2 issues liasoning with the development team.
  • Testing/replicating the issues raised by clients
  • Logging PMT tickets for a resolution from appropriate teams
  • Working on tickets and resolving the issues of clients/customers
  • Handling escalations and resolving P1/P2 issues liasoning with the Eng. team
  • Testing/replicating the issues raised by clients
  • Working with different tools like SendGrid, Twilio and Raygun
  • Installation of software's at client site
  • Giving training to the users at client site
  • Follow up with users to upgrade/renew the software
  • Testing the functionalities of the software
  • Testing of Patches received from offshore
  • Application of patches on UAT/LIVE environment
  • WebEx/Team viewer sessions with offshore to resolve issues.
  • Coordination between client and offshore
  • Giving remote support to clients

Qualification:

B.Tech/B.Scit/B.C.A/Any Specialization in Tech


Salary:
₹25, ₹30,000.00 per month


Benefits:


  • Commuter assistance

Shift:

  • Fixed shift
  • Night shift
  • US shift

Application Question(s):

  • How fluent are you in English

Language:


  • English (required)

Shift availability:

  • Night Shift (required)

Speak with the employer
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