Jobs
>
Gurgaon

    Real Time Analyst - gurugram, India - TaskUs

    TaskUs
    TaskUs gurugram, India

    3 weeks ago

    Default job background
    Description

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

    The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

    It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

    What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

    We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because it's time to imagine what it's like being a WFM RTA.

    So what does a RTA really do? Think of yourself as someone who will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint.

    ● Would act as the first point of contact for all service related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences , unscheduled breaks etc.
    ● Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS.
    ● Would ensure availability of analysts on phones/chats as per the business model requirement.
    ● Would be responsible for Real time queue monitoring (RTQM)
    ● Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports)
    ● Will have to manage client Interaction.
    ● Provide perspective (knowledge of trends and total demand) to WFM leadership, Client, and Ops Leadership
    ● Assist in detailing and documenting performance impacts to WFM leadership
    ● Providing accurate and timely information and consultation to Team in support of WFM as required
    ● Understanding the baseline forecast
    ● Understanding the dynamic trend data and its application to forecasts
    ● Understanding the application of business and functional initiatives and its application to forecasts
    ● Understanding the supply and demand alignment.
    ● Understanding the break-shift adherence

    Imagine yourself going to work with one thing on your mind: that you will help the program management with meeting SLA's and program health at all times. As you tackle your new tasks for the

    day, you know that it will lead to one thing: acting quickly in raising issues and making sure there is a quick mitigation plan in place to meet day end / interval level SLA.

    As a RTA, you will provide inputs to capacity planning and scheduling teams based on your analysis to make sure that we optimize schedules and review planning assumptions based on your feedback.

    So, do you have what it takes to become a WFM RTA ?

    Requirements:


    What exactly are we looking for?

  • Well, we prefer someone with a minimum of 12 months experience in WFM RTA domain.
  • Someone who should be willing to work in any shift + on weekends at our Gurugram site.
  • What else? You must have very good proficiency in Google sheets.
  • Someone who has hands-on experience using IEX tool
  • Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage.

    • How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

    DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

    We invite you to explore all TaskUs career opportunities and apply through the provided URL .

  • Concentrix

    Analyst, Real Time Management

    3 weeks ago

    Concentrix Gurugram, India Full time

    Description · Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the compet ...

  • Concentrix

    Analyst, Real Time Management

    3 weeks ago

    Concentrix gurugram, India

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the compet ...

  • HyreFox Consultants

    Business Analyst Full-Time

    3 weeks ago

    HyreFox Consultants gurugram, India Full time

    ABOUT SPINNY · Spinny is a fast growing startup that is re-imagining the used car buying and selling experience in India. · Spinny was featured in the '50 Hot Tech Companies Globally' by Crunchbase in 2019. The core team consists of IIT and IIM graduates with experience of work ...

  • Concentrix

    Analyst, Real Time Management

    1 month ago

    Concentrix Gurugram, India Full time

    Job Title: · Analyst, Real Time ManagementJob Description · Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-pro ...

  • Capgemini

    Japanese Language Expert 1 to 3 Years Gurugram

    4 weeks ago

    Capgemini Gurgaon, India

    **Job Description**: · - Data analyst will be analysing and summarizing information and trends to gain insights on large client data. They will be interpreting, and analyzing large data over the web to identify company structure /hierarchies and having them documented. · - Respon ...

  • Mindful Recruitment

    IT Remote Jobs for 3+ Year Experience

    4 weeks ago

    Mindful Recruitment Gurgaon, India

    If you have around 3 years experience in IT industry & have good english communication skills you can work for our clients. All jobs are work from home & Monday to Friday only. Please note you will have to pass our online coding test to qualify for interview. · **JOBS AVAILABLE** ...

  • Wood Mackenzie

    Research Editor

    3 weeks ago

    Wood Mackenzie Gurgaon, India

    Company Description · Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making. · Our ...

  • FiscalNote

    Research Associate, Global Policy, Professional

    2 weeks ago

    FiscalNote Gurgaon, India

    **About the Position** · - We're in search of a Junior Policy Analyst to act as a client advocate and an extension of our Global Professional Services team. You will be a part of the Professional Services team, working directly with the team to ensure our clients receive timely i ...

  • 4Bell Technology

    Weblogic Administrator

    3 weeks ago

    4Bell Technology Gurgaon, India

    **ESSENTIAL FUNCTIONS**: · - Ensure availability and stability of SOA/ WebLogic production environments. · - Install, configure, monitor and troubleshoot Oracle middleware systems hosting J2EE and Oracle SOA Suite · - Install patches and updates as appropriate on production, deve ...

  • NMS Consultant

    soc l2

    3 weeks ago

    NMS Consultant Gurgaon, India

    From 2 to 6 year(s) of experience · ₹ Not Disclosed by Recruiter · - Gurgaon/Gurugram · **JOB TITLE**: Cyber Security Analyst · **LOCATION**: Gurugram, India · **ROLES & RESPONSIBILITIES**: · Provide incident response as part of the 24x7 Security Operations Centre · Monitoring of ...

  • Flaviant Network Private Limited

    Chief Financial Officer

    3 weeks ago

    Flaviant Network Private Limited Gurugram, Haryana, India

    ForumIAS is India's largest network for UPSC IAS preparation, with over 3000+ successful members in the Indian Administrative Service, Indian Police Service, Indian Foreign Service, the Indian Forest Service and other Allied Services of the Union. We provide guidance and resource ...

  • NTT DATA

    Business Operations Supervisor

    3 weeks ago

    NTT DATA Gurugram, Haryana, India

    CMS - Business Operations Sr. Analyst · The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination betwee ...

  • AHRC Pvt Ltd

    Mis Executive

    3 weeks ago

    AHRC Pvt Ltd Gurugram, Haryana, India

    **Required Skills**: · - Data analyst · - Excellent Knowledge of Advance Excel · - Micro on Excel · - Bar chart/Pie chart · - Pivot, Filter · - V-lookup & H-Lookup · - Account Background · **Job Types**: Full-time, Permanent · Pay: ₹30, ₹40,000.00 per month · **Benefits**: · - He ...

  • PepsiCo

    Architect

    3 weeks ago

    PepsiCo Gurugram, Haryana, India

    **Overview** · - Serve as a business partner between the business (Sales, trade terms, customer services) and the 3rd party shared service center (SSC) on OTC matters for the legal entities in the Benelux. · - Be responsible for in depth analyses and reporting of Accounts Receiva ...

  • Gartner

    Associate, Res

    3 weeks ago

    Gartner Gurgaon, India

    **Description**: · **About the role**: · Provide administrative and professional support to internal and external clients through the timely processing of analyst engagements. · **What you will do**: · - Facilitate Inquiries inbox management, Executive Programs (ExP), Enterprise ...

  • NatWest Group

    Asset Servicing Associate

    3 weeks ago

    NatWest Group Gurgaon, India

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in India and as such all normal working days must be carried out in India. · Join us as an Asset Se ...

  • S&P Global

    Product Analysis and Design Associate

    3 weeks ago

    S&P Global Gurgaon District, Haryana, India

    **The Role**: Fixed Income Reference Data within Market, Data and Valuations (MDV) is looking for a Business Analyst to support its Fixed Income Reference Data business in Noida, India. · **The Team**: S&P's Bond Reference Data is a growing product within Markit Intelligence. The ...

  • Ahead

    Service Desk Supervisor

    3 weeks ago

    Ahead Gurugram, Haryana, India

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. · At AHEAD, we prioritize creating a culture of belonging, whe ...

  • HSBC

    Assessor - Calculation Compliance, Gsc's

    2 weeks ago

    HSBC Gurugram, Haryana, India

    -Job description · **Some careers have more impact than others.** · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. · HSBC is one of the largest banking and financial services organisations in the world, with opera ...

  • Nucleion Risk Consulting Pvt Ltd

    Research/operations Executive

    2 weeks ago

    Nucleion Risk Consulting Pvt Ltd Gurgaon, India

    Responsibilities and Duties · 1. Online Research and Due Diligence · 2. Mystery Audits. · 3. Report Preparation. · 4. Maintain Data Base and Tracker sheets. · 5. Records keeping and preparing Documentation for Reports and Risk Analysis. · Required Experience, Skills and Qualifica ...