- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry. Apply from local Career site Apply from local Career site Back to search results
-
Tools & Automation L3
3 weeks ago
NTT DATA Mumbai, IndiaJob Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented pe ...
-
Test Architect
2 weeks ago
Harjai Computers Mumbai, Maharashtra, IndiaThe Test Architect is a key position, responsible for defining and implementing advanced testing strategies across the software development lifecycle. This role goes beyond traditional testing by incorporating software development skills to automate tests, develop tools, and enha ...
-
Quality Assurance
3 weeks ago
Riverforest Connections Mumbai, India**Job Description · **Skills Required**: · Automation Testing Tool, Appium, Selenium, Tracking tools, Redmine, JIRA, Mantis. Test Management Tool, capital markets · **Location** · Mumbai, Maharashtra, India · **Roles & Responsibilities** · - Review user requirements documents to ...
-
Automation Tester
2 weeks ago
Kaapro Management Solutions Pvt. Ltd Mumbai, India**Exp-** 2-3 years Automation exp · **Location** - Goregaon Mumbai-(office once or twice a week ) · JD · - **Skills Required: Test Automation Engineer - Selenium with Java** · - Write, design, and execute automated tests by creating scripts that run testing functions automaticall ...
-
Oracle Peoplesoft Administrator
4 weeks ago
Trigyn Mumbai, IndiaJob Description · o SQL · - Experience in automating Oracle PeopleSoft activities · - Good scripting skills using Linux shell, Oracle SQL and/or other automation tools · - Minimum of 10 years experience for senior resources · - Minimum of 6 years experience for intermediate level ...
-
Automation Trainer
3 weeks ago
Cinute Digital Pvt Ltd Mumbai, IndiaRelevant Experience: Minimum 2 years as test automation engineer or 1 year as a trainer. · **Complete Work from office.** · As an Automation Trainer, your primary responsibility will be to deliver training programs and workshops on automation technologies and tools to individuals ...
-
QA Tester
2 weeks ago
Cinute Digital Pvt Ltd Mumbai, IndiaAs a Professional Tester, you will be responsible for ensuring the quality and functionality of software products by conducting comprehensive testing and identifying defects. You will work closely with the development team to understand requirements, design test cases, execute te ...
-
Disaster Recovery
2 weeks ago
Triangle Global Mumbai, India1. Own and manage e2e project related work in DR projects space. 2. Explore latest technologies along with Appt/Infra/Vendor teams and various options available in the market which could help us reduce our RTO & RPO. 3. Ensure to work along with identified DR vendors for integrat ...
-
RPAPresales Exp
3 weeks ago
Datamatics Global Services Limited Mumbai, Maharashtra, IndiaExperience- 3-6 years of experience- Qualifications- Bachelor's degree in Computer Science, Engineering, or related field.- Mandatory Skills- Experience in Intelligent Automation space working on RPA / IDP tools- Job Desc- Job Title · - RPA Presales · - Job Location · - Mumbai, I ...
-
Wi-fi Automation Testers
3 weeks ago
vision consultancy Mumbai, India**JD - 2 : Wi-Fi Automation Testers** · **Location - Mumbai** · **Experience - 3-5 years** · **Skills Required**: · - **802.11 a/b/g/n/ac/ax Protocol experience & Knowledge** · - Wifi Protocol & Performance testing · - Throughput testing on 5GHz & 2.4GHz band · - Stress & Stabili ...
-
Quality Enigneer and Sdet
3 weeks ago
HuntingCube Mumbai, IndiaIndustry Internet / Ecommerce · Location Maharashtra Mumbai · Experience Range 3 - 6 Years · About Us · We, HuntingCube bring down the expertise of passionate Head-Hunters who have been a key player in placing exceptional talent for high end technology companies and start-ups in ...
-
Subject Matter Expert
4 weeks ago
Orange Business Mumbai, India**About the role**: · We're searching for a talented and passionate Subject Matter Expert having experience on Cloud and IT infrastructure management to join our Service Delivery team, which is responsible for Integration, managing, securing, and supporting Cloud & IT infrastruct ...
-
Automation QA
3 weeks ago
Testriq QA Lab LLP Mumbai, India**Role: Automation QA ( Java - C# )** · CTC: Upto 10 LPA (CTC will vary as per experience and exposure) · Location: Mira Road (work from the office) · Automation QA: 1+ Years in Automation only. · **Note: CANDIDATE SHOULD KNOW JAVA-C# LANGUAGE.** · **Skills required -** · Must be ...
-
Azure DevOps 8 to 10 Yrs Mumbai
3 weeks ago
Capgemini Engineering Mumbai, Maharashtra, India**Short Description**: · **Azure Devops | 6 to 9yrs | Mumbai** · **Job Responsibilities**: · **Azure Devops Lead - Mumbai** · **Required expierence : 8yrs -10yrs · **Technical Skills**: · **Good hands-on experience in automation of setting up services and configuration using Shel ...
-
Api Tester
2 weeks ago
Chaitanya Placement Agency Mumbai, IndiaDear All, · Chaitanya Placement Agency is hiring extra ordinary talent for our MNC IT Client various positions across India. · **Details are: · **Position - API Tester** · **Exp **- 7-10 years · **Location - Pune/Mumbai/Chennai · **Notice **- Immediate /quick joiners only · **JD ...
-
Data Modeller
2 weeks ago
Exponentia Mumbai, IndiaAbout us · is an AI tech organization with presence across India, Singapore, Middle East, and the UK. We are an innovative and disruptive organization, working on cutting edge technology to help our clients transform into the enterprises of the future. We provide artificial intel ...
-
QA Tester
4 weeks ago
IIDE Mumbai, IndiaThe Software tester is responsible for managing the internal Learning Management System(LMS) of IIDE. Our goal is to provide a robust and efficient LMS to students of IIDE and also to corporate clients. · Here's where you make the difference: · As part of our Development Team, yo ...
-
System Administrators
2 weeks ago
Alot Digital Solutions Pvt Ltd Mumbai, IndiaExperience in configuring and managing Nginx and Apache servers. · - Automation skills using tools like Ansible, Puppet, or Chef. · - Proficient in scripting languages like Bash, Python, or PowerShell. · - Configuring, optimizing, and securing web servers and ensuring their smoot ...
-
Mainframe Db2 Systems Dba 6 to 9 Years Bengaluru
4 weeks ago
Capgemini Mumbai, IndiaExperience in zOS DB2 System DBA. · - Install, support, maintain and customize Mainframe DB2 ( and related ISV Tools ).Ideally experience on Data sharing and Non-data sharing subsystem environments. · - Perform DB2 ( and related ISV Tools ) Disaster recovery, system database back ...
-
Python DevOps Associate
2 weeks ago
Ares Management Mumbai, IndiaOver the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. T ...
Tools & Automation L3 - mumbai, India - NTT DATA
Description
Job Description
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Job Profile SummaryProvides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Working at NTT
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.
Key Roles and Responsibilities:
Knowledge, Skills, and Attributes:
Academic Qualifications
Required Experience:
What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means: