Operations and Support Executive - Guwahati, India - Vantage Circle

Vantage Circle

Verified Company

Guwahati, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ABOUT THE ROLE

RESPONSIBILITIES

Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Suggest or inform customers about the best deals, offers, or promotions whenever they are available.
Identify and assess customers' needs to achieve satisfaction by going the extra mile to engage customers.
Coordinate with crossfunctional teams to achieve the highest level of customer satisfaction.
Display accurate and compelling offers/coupons with proper description and detailed information required for a userfriendly experience.
Greet customers warmly and ascertain the problem or reason for contacting.
Follow communication procedures, guidelines, and policies.

REQUIREMENTS:

Experience of 1 year in customer service role handling customer support/technical queries.
Advanced computer skills with very good typing speed.
Excellent oral and written communication and people interaction skills.
Handson experience with ticketing software like Freshdesk/Freshchat.
Good analytical skills with active listening and attention to detail.
Ability to multitask, prioritize and manage time effectively.
Work independently and own the raised matter till closure.
Work experience in SAAS companies is an added advantage

A career with Vantage Circle will get you

A "Great Place to Work-Certified" organization

Employee Health Insurance

Empowerment to innovate, take ownership, and drive positive change

Rewards and Recognition incentives and Social Recognition

Continuous Learning & Development opportunities

Appreciation Based Culture

Work Location:
One location