Compliance Officer - Ernakulam, India - Analytix Fintech International Pvt Ltd
Description
Duties & Responsibilities
- Handle customer complaints in a professional and efficient manner
- Investigate the root cause of customer complaints and work with relevant departments to resolve them
- Maintain uptodate knowledge of company products, services, and policies
- Respond to customer inquiries in a timely and accurate manner
- Keep detailed records of customer interactions and complaints
- Escalate serious complaints to senior management as necessary
- Work with other departments to improve customer satisfaction levels
- Develop and implement complaint handling procedures
- Train customer service staff on complaint handling procedures
- Monitor customer satisfaction levels and report findings to senior management
- Identify trends in customer complaints and recommend changes to improve customer satisfaction
- Perform regular audits of complaint handling procedures
- Preparing Articles of Companies
- Basic Knowledge in Company Act.
Required Skills and Qualifications
- Bachelor's degree in law, or LLB, Company Law
- Exceptional written and verbal communication skills
- Proven track record of managing and resolving customer complaints
- Thorough understanding of customer service best practices
- Working knowledge of relevant laws and regulations
- Language
- English, Malayalam, Arabic
Job Types:
Full-time, Regular / Permanent, Fresher
Schedule:
- Day shift
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
Experience:
Company Law: 1 year (preferred)
Language:
- English (preferred)
- Arabic (preferred)
Speak with the employer
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